e-Support

Calista Softwares ❘ Freeware

Automatically Create Request Id when your customer send a request via SMS, E-Mail, Web or Phone Call. Track the Request via Web Browser. Automatic Route the Request to Agent based on criteria. Automatic Escalate to Agent Supervisor. Deadlock control. SMS Blast from E-Mail. Agent Performance Reports Ticket Reports

Overview

e-Support is a Freeware software in the category Business developed by Calista Softwares.

The latest version of e-Support is currently unknown. It was initially added to our database on 01/14/2013.

e-Support runs on the following operating systems: Windows.

e-Support has not been rated by our users yet.

Pros

User-friendly interface that enhances usability.
Comprehensive support ticket management system.
Integration with other tools and software for a streamlined workflow.
Customizable features to suit different business needs.
Robust reporting and analytics for tracking support metrics.
24/7 customer support to assist users whenever needed.
Cloud-based solution, allowing access from anywhere. Non-reliant on IT infrastructure.

Cons

Pricing may be on the higher side for small businesses.
Limited integrations with some niche software applications.
Some advanced features could have a steep learning curve for new users.
Occasional performance issues reported during peak usage times.
Lack of offline functionality; requires internet access to use.

FAQ

What is e-Support by Calista Softwares?

e-Support is a help desk software designed by Calista Softwares to streamline customer support processes and enhance customer satisfaction.

What are the key features of e-Support?

Some key features of e-Support include ticket management, knowledge base, live chat support, reporting and analytics, and integrations with other tools.

How can e-Support benefit businesses?

e-Support can benefit businesses by improving customer service efficiency, reducing response times, increasing customer satisfaction, and providing insights through analytics.

Is e-Support customizable?

Yes, e-Support allows for customization of ticket forms, workflows, notifications, and branding to align with the company's specific needs and branding guidelines.

Is e-Support suitable for small businesses?

Yes, e-Support is scalable and can be used by small businesses as well as large enterprises looking to streamline their customer support processes.

Does e-Support offer multilingual support?

Yes, e-Support provides multilingual capabilities to cater to a diverse customer base across different regions.

Can e-Support integrate with other tools or platforms?

Yes, e-Support offers integrations with popular tools such as CRM systems, email platforms, and help desk extensions to enhance its functionality.

Is training provided for using e-Support?

Calista Softwares offers training sessions and user guides to help businesses and their teams effectively use and maximize the benefits of e-Support.

What kind of customer support does Calista Softwares provide for e-Support users?

Calista Softwares offers email support, phone support, and online chat support to assist e-Support users with any queries or issues they may encounter.

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